79 TERMS & CONDITIONS CUSTOMIZATION AT ITS FINEST Chocolate Inn / Lanco is the one-stop shop for all of your custom promotional item needs. With over 10,000 SKU’s, joined with industry-leading imprinting and packaging capabilities, we can make any promotion stand out in a crowd. Don’t see what you are looking for in our new 2019 Catalog? Give us a call and our dedicated Product Development Team will work with you to get it just right. Same Day Rush Order Service Conditions: Please contact factory prior to placing order to ensure sufficient inventory and production capacity. Same day rush available on all in-stock items listed as Starship items; catalog quantities only; one color/location imprints only; screen, pad, label and sublimation. Subject to approval, complete same day rush orders (PO and artwork) should be submitted together to firstname.lastname@example.org , before 12:00 pm Eastern Standard Time. Orders must be CLEARLY MARKED Same-Day Rush. Failure to mark the order as RUSH will cause a delay in order shipping. Same Day Rush Charges apply; please see www.lancopromo.com for applicable same day charges. Orders must be CLEARLY MARKED with item number, item color, quantity, imprint color and shipping instructions. Failure to provide the required info makes the PO incomplete and will cause a delay in order process. No art proofs are available. Art re-creates, typesetting and any art manipulation are not available for rush orders. Customer account must be in good standing. Note: credit approval will delay production; therefore we require ALL new accounts to pre-pay all rush orders unless credit is established and approved in advance. Order must ship via UPS. If shipping method is not clearly specified, the factory is authorized to ship via air at customer’s expense to meet listed in-hands date. Self-Promo Policy: EQP less 10% and 50% off applicable Setup and run charges. Minimum quantity will be half of first column quantity (where applicable). Self promos are not available for full color heat transfers and non- inventoried items. Subject to management approval. Ceramic Mugs: To ensure safe delivery for ceramic mugs and drinkware, a Protective-Pack box will be used. In the event that the use of the Protective-Pack box is declined, LANCOWILL NOT BE LIABLE FOR ANY BREAKAGE CLAIMS. Unless otherwise requested, a protective box charge of $6.10(V) per package applies to all ceramic mug shipments. Mugs must be ordered in multiples of 36. For Ceramic Mugs, we recommend shipping by LTL freight and not UPS package service. Air Services for Antibacterial Products: UPS Next Day (Red), UPS 2nd Day (Blue), UPS 3 day service (Brown) All Antibacterial Product AIR packages are surcharged by UPS at $40 per package. Shipments to Alaska, Hawaii and Puerto Rico must ship UPS Air service. Lanco will not ship these products via FedEx Air services or by US Mail. EQP EXEMPT ITEMS Awards Ornaments Etched Glass GLASS Drink wear ClingWipes MPOP – Microwave Popcorn Packs Imprinted Buttons (in any vessel) Imprinted Conversation Hearts (in any vessel) Hot Sauce (MS-415 or MS-416) Sriracha Sauce (SRIRACHA) BBQ Sauce (BBQ) Baking Mixes (SBM, CCCM, VCM, LM, BBM) Fortune Cookies & Fortune Cookie Packaging (FC-101, FC-201, KFC-111, KFC-118, KFC-121) Herb & Seasoned Salt Shakers (HSHK, SESA) Full Color Heat Transfer Items *Pricing in this catalog is subject to change. Please visit our website for the most up to date pricing.