2019 Bestsellers

82 TERMS & CONDITIONS When Ordering 1. If ordering by fax, please type or print orders legibly, or email orders to either orders@chocolateinn.net or orders@lancopromo.com . 2. To avoid duplication, please indicate if emailed orders were previously faxed.We cannot be responsible for duplicate orders. 3. See Artwork Specifications for information and instructions for submitting artwork. 4. Desired ship date must be specified when order is placed but may not be guaranteed. 5. Ship date will not be assigned until all order information and art has been received and/or approved. 6. An order confirmation, with expected ship date, will be sent after artwork and complete order information has been received and approved. Delivery/Shipping Normal ProductionTime: 7 days after approval of artwork for catalog quantities only. Does not include shipping to destination.We may ship earlier then the specified date in order to ensure timely arrival. Drops/Splits are available with a 10 day production time. Freight: F. O. B. New York 11801. All freight charges and applicable taxes are extra. Shipments to other countries outside of North America will incur additional charges and duties. We use UPS and Fed Ex. P.O. Boxes are not deliverable via these services. Freight charges will be invoiced unless customers provide their account number at the time of order. Third Party Customer Designated Shipper Numbers: Third party provided shipper account numbers will be assessed with a per order handling fee. ShippingWeights: Shipping weights, as provided in each product description are approximate and will vary depending upon the weight of the filling. Express Service: 3 day express add 20% to product prices (excludes setup charges), 5 day express add 10%. $25.00 (G) minimum express charge applies to both. Express Service Excludes: Foil Squares, Flexographic wrappers and any items in which the imprinted method utilized is Liquid Lens™. Call factory for above catalog quantities. Production time will begin the day following receipt of order, camera ready electronic art and hard copy proof. Orders must be received prior to 1:00 p.m. Eastern time. . (multiple units to multiple locations) add $7.50 (G) per address. If more than 10 locations we require a file in format shown below. IndividualShipmentsrequiremailers$3.00 (G) per address when supplied in proper format below. Proper addresses must be provided 2 weeks prior to ship date, in an Excel file, with corresponding printed list of names and addresses. For lists in other formats, add $4.50 (G) per address. Either contact or company may be blank but not both. Address 2 may be blank. If the quantity per address varies, the "Quantity" field must be included. 10 days production time. When the temperature reaches 75 degrees F. we will ship your order in insulated containers with ice packs. The product will remain cool for 2 full days. Expedited shipping is required for locations beyond a 2 day ground ship zone. We will use either refrigerated trucking or insulated cartons. We will select the least expensive method. For insulated cartons, add $15.00 (G) per carton. When cost effective, a larger carton can be used add $25.00 (G) per. Shipping cost plus $20.00 (G) per destination covers additional paperwork for shipments outside of North America. International shipments are shipped only via UPS and Fed Ex FOB NY. International duties and taxes are billed at a later date. Same printed messages on all cards: $2.00(G). Supplied cards insertion with same message: $0.10 (G). Supplied cards insertion with different messages: $2.00 (G) Policies $35.00 (G) for orders less than catalog minimum.The absolute minimum order is 50% of the lowest catalog quantity. Not available for: wrapped products, Calling Cards, Gum Packs, Popcorn, Foil Squares Goody Bags, Handfuls. No less than minimum available Nov. 20th through Dec. 24. We make every attempt to produce to quantities ordered, but because of the nature of our manufacturing processes, we reserve the right to ship ±5% and bill accordingly. Changes to orders already in production cannot be guaranteed and may result in delayed shipment or additional charges. Amended purchase order will be required. If the addition is less that one-half the catalog minimum, a less than minimum charge of $35.00 (G) may apply.We are not responsible for incorrect pricing or information on websites other than our own. All claims must be submitted in writing within 5 days of receipt of goods. No merchandise will be accepted without factory return authorization number. To cancel an order a $50.00 (G) cancellation fee will apply. If order is already in production, the fee, plus cost of labor and materials will be billed accordingly. Goods should be inspected immediately upon arrival. Complaints must be made in writing within 5 days of delivery. No merchandise may be returned without factory return authorization number. All claims for goods damaged in transit or for delayed delivery must be filed by the distributor/recipient with the carrier on receipt. Factory reserves right to substitute item of equal or greater value. Art Specifications Supply vector based art for best reproduction with fonts converted to outlines. All text must be converted to outlines and file must be saved as an EPS or PDF. If vector art cannot be supplied, a high-resolution TIFF will be accepted. If art is not properly prepared, or if manipulation is needed, additional charges will apply. An art charge of $75.00 (G) per hour for recreations, touch-ups and corrections to supplied art will be billed as required. Typesetting charge $25.00 (G). Files supplied for 4 color process printing must be supplied in a CMYK format at 300 dpi at 100% size. For tins requiring a bleed, a minimum of 1/8" is needed saved as a tiff or a hi res jpeg. Delivery: We prefer artwork to be emailed. Our artwork delivery address is orders@chocolateinn.net Please be sure to identify yourself and your artwork along with your purchase order number, the product or products on which the art is to be printed and contact information if we need to contact you. The maximum file size we can receive via email is 10 MB. Multiple files and any vector files should be compressed. Use either SIT or ZIP archives. We also accept files submitted DVDs and CD-ROM. FTP site is available. Please contact Customer Service for details. Acceptable programs: Adobe Illustrator, Photoshop, InDesign. Supply solid black line art (black areas of art will be raised on chocolate). No color gray scale or half-tone screens will be accepted. Smallest type size that can be clearly reproduced is 9 points San serif, and 10 points Serif. If vector art cannot be supplied please supply a solid black high resolution bit map tiff (at least 600 dpi at desired size). $99.00 (G) standard mold charge. 3D molds will be quoted on a per job bases. Available upon request or see our website. Artwork is kept for 18 months following shipment of your order. No charge paper proofs will be provided upon request. Any changes made to paper proofs may be billed at $50.00 (G) per hour. Minimum charge is $25.00 (G). See individual products for pricing and availability. If not listed all other mailers are $1.50 (G). Mailers are shipped flat in bulk unless otherwise specified. Product can be inserted into bulk mailers for $1.50 (G) per. Drop shipments include product in assembled mailer. Random Samples Orders under $10.00 (Z) will be billed for freight only. Orders over $10.00 (Z) will be billed at EQP less 25% plus freight (Some exclusions apply. Please call for details). Requests must be made via fax or email to: orders@chocolateinn.net and must include a courier account number. Samples are non returnable. EQP plus setups and where no setup is normally charged $50.00 (G) plus product cost and freight applies. 50% of setup charge is credited upon receipt of order. Not available for: wrapped products, Foil Squares, Hot stamp plates, Popcorn, Gum Packs, and Calling Cards. Billed at EQP less 10% plus setups. For special pricing we require proof of the targeted and specific end-user program in which our products are featured. This can be an online store or printed catalog. We offer complete fulfillment services including storing and shipping products as needed. All copy or other materials submitted by the customer for use by us in producing the items ordered will be accepted as being submitted in full compliance with all applicable laws regarding trademark, service mark, copyright, right to privacy, patent or similar protection. Copy and trademarks illustrated in this catalog are used to demonstrate product imprinting and are not actual purchases by the organization shown. Items shown do not constitute endorsement of our product line by anyone. All products are subject to availability. PRICES IN U.S. DOLLARS. FREE 1-DAY RUSH SERVICE CONDITIONS: Rush Order Requirements: Complete rush orders (PO and artwork) must be submitted together to orders@lancopromo. com. The complete order must be received before 2:00 pm Eastern Standard Time to ship on the next business day. NOTE: All changes submitted the same day as order shipment must be received before 2:00 pm Eastern Time. Note: Lanco will make every attempt to apply changes on the ship date but cannot guarantee that this will happen due to the product already being in production. All changes should be emailed to orders@lancopromo.com . We cannot make changes after 2:00 pm Eastern Standard Time to orders shipping that day. Please include ASI or customer number and purchase order number in the subject of your message and clearly mark all changes. Orders must be CLEARLY MARKED as 1 Day Rush Orders. A 1-Day Rush must include in-hands date. Failure to mark the order as RUSH will cause a delay in the order shipping. Failure to mark an in-hands date will delay orders and they will run on a 3-day production and ship schedule. Orders must be CLEARLY MARKED with item number, item color, quantity, imprint color and shipping instructions. Failure to provide required info deems PO incomplete and will delay production. All communication, including PO and artwork must include PO# and all order info. Art must be submitted as vector art to size. Art re-creates, typesetting and any art manipulation are not available for rush orders. No multicolor or multi-position orders are accepted for silkscreen and pad printing methods. No art proofs are available. Customer account must be in good standing. Note: credit approval will delay production; therefore we require all new accounts to pre-pay all rush orders unless credit is established and approved in advance. USPS shipping is not available on rush orders. Without clearly stated in-hands dates, Lanco reserves the right to ship orders up to 5 working days from receipt of completed purchase order. Additional charges may apply. NOTE: A must-ship date is not accepted. Only a clearly marked in-hands date is honored as an in-hands date. Company Contact Addr1 Addr2 City State Zip Qty Marto Inc JaneSmith 310East45St 5thFlr Lawrence NY 11559 Star Purchasing Dept. 57MurielAve Atlanta GA 30339 SklarSales 5ParkCircle Suite12m Irving TX 75038

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